General conditions

These General Reservation Conditions (hereinafter General Conditions) will regulate the commercial relationship that arises between BERTAN GESTION SL and the user or client due to the contracting made through the forms that BERTAN GESTION SL makes available to you in your www.hotelviura.com.

The reservation through the websites of BERTAN GESTION SL will imply express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the user's navigation through the pages owned by BERTAN GESTION SL.

These conditions will apply without prejudice to the application of the legal regulations on the matter that are applicable to each case.

The General Contracting Conditions regulate the distance selling relationship between BERTAN GESTION SL and the user or client, in accordance with the legal stipulations, especially the Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27 which modifies the consolidated text of the General Law for the Defense of Consumers and Users, in accordance with the provisions of the current and applicable regulations on Protection of Personal Data, Law 7/1996, of January 15, Regulation of Retail Trade, and to Law 34/2002 of July 11, on Information Society Services and Commerce Electronic.

BERTAN GESTION SL reserves the right to make any modifications it deems appropriate, without prior notice, in the General Conditions. These modifications may be made, through their websites, by any form admissible by law and will be mandatory during the time in which they are published on the web and until they are validly modified by others later. However, BERTAN GESTION SL reserves the right to apply, in certain cases, Specific Contract Conditions with preference to these General Conditions when deemed appropriate, announcing them in a timely manner.

Pre-booking information

BERTAN GESTION SL informs that the reservation procedure through its web pages is detailed in the corresponding section for formalizing the reservation.

Likewise, BERTAN GESTION SL informs that the user can have access to the conditions of use available on the same website.

By booking with BERTAN GESTION SL through its website, the user or client declares expressly know, understand and accept these conditions of use and the General Conditions. Likewise, the user declares that he or she is of legal age and has the legal capacity to act. necessary for access to the websites of BERTAN GESTION SL and contracting through the same. The user is responsible for treating confidentially and responsibly the identity and password obtained when registering as a client, and cannot be transferred to another.

Once the reservation has been made, the user will see the confirmation of their reservation on the screen, You can print this as proof of the reservation made.

The reservation confirmation and the reservation receipt (printout made by the user) do not They will be valid as an invoice.

RESERVATION OPERATION

Reservation offer and price reference.

In compliance with current regulations and, especially, Law 34/2002 on society services of information and electronic commerce, BERTAN GESTION SL offers in the section corresponding to the formalization of the reservation information about all possible reservations, their features and prices. However, BERTAN GESTION SL reserves the right to withdraw, replenish or change the offers offered to your customers through your website, through the simple change in their content. In this way, the reservations offered in each moment by the BERTAN GESTION SL website will be governed by the current General Conditions in each case. Likewise, the company will have the power to stop offering, without prior notice and in at any time, access to the aforementioned reserves.

Price indication.

Each possible reservation offered will have its price indicated and whether it includes VAT or any other tax that, if applicable, is applicable. The prices indicated on the screen will be those in force in every moment except typographical error. When the price is different for the reason above exposed, BERTAN GESTION SL will communicate it to the client, via e-mail, before proceeding with the collection of the reserve.

Availability.

The availability of the offers offered by BERTAN GESTION SL through its website may vary depending on customer demand. Although BERTAN GESTION SL updates the database periodically, the reservation requested by the client could be complete at that time. moment. In this case, BERTAN GESTION SL will send an e-mail to the client informing them of the impossibility of availability of the offer.

Check In and Check Out.

The arrival time is set at 3:00 p.m. and the departure time will be at 12:00 p.m.

Additional Information.

Pets are not allowed.

Gourmet Welcome detail is included.

Children and extra beds.

Children under 2 years old sharing a bed with parents stay free of charge.

Payment Methods.

BERTAN GESTION SL requests the details of a credit card when booking through its website. credit, reservation holder, to guarantee its effectiveness. We remind you that the The property does not charge your credit card when making this reservation. The card is used only as a guarantee. The establishment reserves the right to check the validity of the credit card before the arrival of the client. The invoice corresponding to the reservation will be settled directly at the establishment, whether in cash, credit card or any other manner accepted by the establishment.

Cancellation of the reservation.

BERTAN GESTION SL offers several reservation cancellation policies depending on the price stipulated and the dates.

FREE Cancelation

If cancellation is made more than 48 hours before arrival You can cancel free of charge. After that point, if you cancel, they will charge your card for the first night. Also if you leave early or if you do not show up (the reservation is only maintained during the first night).

Non refundable

It is not possible to cancel without penalty. The hotel, when it receives the reservation, will charge your card for the entire amount. No refund is accepted in case of cancellation, early departure or not show up (the reservation would only be maintained for the first night). If payment is denied, the hotel I would cancel your reservation.

Withdrawal.

According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the text recast of the General Law for the Defense of consumers and Users, supplies of services or goods made in accordance with the consumer's specifications or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, they are exempt from withdrawal.

DATA PROTECTION

In accordance with the provisions of current regulations on Personal Data Protection Personal, we inform you that your data will be incorporated into the processing system owned by BERTAN GESTION SL with CIF B20826525 and registered office at C/MAYOR S/N 01307, VILLABUENA DE ALAVA (ÁLAVA), in order to facilitate, expedite and comply with the commitments established between both parties. In compliance with current regulations, BERTAN GESTION SL informs that the data will be kept for the period strictly necessary to comply with the precepts mentioned above.

We inform you that the processing of your data is legitimized by your consent and/or the relationship contractual that we maintain with you.

BERTAN GESTION SL informs that it will proceed to process the data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and up-to-date. That is why BERTAN GESTION SL undertakes to adopt all reasonable measures to ensure that these are deleted or rectified without delay when they are inaccurate.

In accordance with the rights conferred by current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given to processing them, directing your request to the postal address indicated above or to the email address@hotelviura.com.

You may contact the competent Control Authority to present the claim you consider.

APPLICABLE LEGISLATION AND JURISDICTION

Likewise, BERTAN GESTION SL reserves the right to file civil or criminal actions. that it considers appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration. or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence when regard. BERTAN GESTION SL is domiciled in ÁLAVA, Spain.